Return & Refund Policy

Shipping & Payment Policy

Shipping Policy

How long does delivery take?

Our shipping times are typically 4–11 business days, consisting of two stages:

 

Processing time:

1–3 business days (order confirmation, customization, quality check, packaging)

 

Delivery time:

3–8 business days (depending on delivery location; time from international shipping center to your door)

 

You can track your order at any time via our "Track Order" page (in the main menu above) and contact us with any questions.

Payment Terms

We offer the following payment methods:

• Visa

• Mastercard

• And other methods displayed at checkout

Return Policy

Returning Items

If you are not satisfied with your purchase, you may return the items within 30 days of delivery in their original condition (please include a tracking number). Once the goods are received, the purchase price will be refunded.

All returns must be registered with our customer service team in advance.

I Received a Defective Item

If you received a defective item, please contact our support team immediately at Support@luvenora.com with the following information:

• Your order number

• Which item is damaged

• A brief description

• Photo evidence

 

If your package was damaged upon delivery, please take a photo and send it directly to our customer service team.

All claims for damaged packages must be submitted within 7 days of the delivery date. Without damage evidence confirmed by a member of our support team, we cannot process a refund, credit, or replacement.

I Received the Wrong Item

In the unlikely event that you received the wrong item, please contact our support team immediately and provide the following:

• Your order number

• The name of the item you did not receive

• The name of the item you received

• A photo of the item received

Exchanges

Unfortunately, direct exchanges are not possible. If you would like to exchange an item, we recommend returning the product and placing a new order for the correct item.

Defective Products – Return Shipping

If the product is defective, was damaged during transit, or is otherwise faulty, no return shipping costs will be charged.

Returning Items at Your Own Cost

If the customer purchased the wrong product, the item does not fit, or the item is no longer wanted, the customer is responsible for the actual return shipping costs and proof of shipment.

Return Address

Recipient: Yang Yimin

Delivery address:

South Gate 1, 4th Floor, Building 2,

Sujia Aihua Factory, No. 1511 Jingang Avenue,

ZN1FCP, Fucun Town, Jindong District,

Jinhua City, Zhejiang Province

Mobile: 15372946435

 

Please do not hesitate to contact our customer service at any time: Support@luvenora.com

Cancellation Policy

If you wish to cancel your order, you must notify us within 24 hours of placing it. After this time, we reserve the right to refuse the cancellation if your order is already being processed.

In that case, please wait to receive the goods. Thank you for your understanding.

 

For questions, please contact us at: Support@luvenora.com

Contact

Email: Support@luvenora.com

 

Legal Entity: JPNLM Enterprise LLC

Trading As: Luvenora

Registered Agent: Registered Agents Inc

Registered Address: 30 N Gould St Ste R, Sheridan, WY 82801, United States